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We
assure you that your credit card will NOT be billed which relates directly to
our products/website.
All orders are delivered in plain discreet packaging.
Shipping & Returns
All UK orders are sent with a minimum £3.95 delivery Charge and are normally
delivered within three days of your order being placed. All orders received by
3pm are processed that day, we will try to process orders received later the
same day too but it depends upon the time of collection by our couriers.
EU member nations will be charged a minimum of £5.00 for delivery which will
take up to 7 working days. Please note: A signature may be required upon
delivery.
Rest of World have a 10% surcharge added to their total invoice amount to cover
shipping. Orders will be sent by International Signed For service will take
approximately 10-14 days. A signature may be required upon delivery.
If we have a shortage of any particular product you may have ordered we will
contact you with alternative quantities, flavours or brands. If none of the
alternatives offered are acceptable we will give you an anticipated delivery
date for the out of stock items to arrive with you, if this is unacceptable we
will send you an e-mail to confirm cancellation of the order. We DO NOT
charge your card until we are about to ship your goods, payments are not taken
automatically when you order.
RETURNS AND REFUNDS:
If your order is returned to us due to failure on your behalf to sign, or
collect the package from our couriers dept, if you change your mind, or have not
paid attention to the quantities shown when you ordered a surcharge of 10% will
be incurred (minimum of £5), this is to cover the cost of handling, re-stocking
and administration as these costs are heavily subsidized.
If you wish to return an item you must do so within 7 days of receiving your
goods, please call or email to confirm our returns procedure. Anybody failing to
do this will have their returned item refused.
If you have ordered a supplement and on its arrival you decide you wanted
another flavour/product we will exchange it for you only if the tamper proof
seal has not been damaged, we will also charge you for re-sending the
alternative flavour/product.
If you have ordered supplements and they are damaged on arrival we can only
exchange these if the consignment has been opened in front of the courier driver
and he has been made aware of any problem/damages, we can not accept any
liability for damages discovered after this time.
VK Blue Ltd. does not accept liability for damage in transit or at the delivery
destination, any exchanges we make are as an act of good will and in an attempt
to prove our level of commitment to our clients. Please open deliveries with the
courier driver present so he can witness any damage which may have occurred in
transit where applicable.
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